Down and out dishwasher

The dishwasher isn't working... again.  Hubby called Bosch and they said they'd cover parts and labor to repair it, but it has to be their repair person who does the work.  This is the same dude who "thought" it was the drain pump.  I have little faith in him, but it's on Bosch's dime.   All I know at this point in time is that I won't be buying anything by Bosch in the foreseeable future.